Last updated: [October 5, 2026]
Privacy Policy
01
Our Two Roles
For our own website, accounts, billing, sales, and support, Muvix decides how personal information is used and is responsible for it.
For leads and customers contacted through the platform, Muvix is a service provider to the business that uses it, such as a mortgage lender or insurance agency (our “Customer”). The Customer decides what is collected and why, and its own privacy notice applies. If a business contacted you through Muvix, direct privacy requests to that business first.
02
Information We Collect
Information you give us
Account details: name, email address, password, role, and where relevant a license number such as an NMLS ID
Business details: company or branch name, team members, and workspace settings
Billing details, handled by our payment processor [Stripe]; we do not store full card numbers
Content you add: documents, knowledge base files, scripts, prompts, workflows, and agent settings
Integration credentials and API keys, which we encrypt at rest
Form submissions, communication preferences, and consent records, including the page, date, and time consent was given
Information we process for Customers
Lead and customer contact details: name, email, phone number, and address
Details about the product or service involved that a Customer chooses to load or that a consumer shares. For mortgage, examples are loan type, balance, rate, property value, income, employment, and credit information. For insurance, examples are coverage type and amount, age, household, and beneficiary details
Text messages and emails sent and received through the platform
Call recordings, transcripts, and call activity
Conversations between consumers and AI agents or human team members
CRM records, notes, tags, pipeline stages, appointments, and integration activity
Information collected automatically
Device and browser data: IP address, browser type, and operating system
Usage data: pages viewed, features used, and timestamps
Cookies and similar technologies, described below
Information you give us about other people
If you give us someone else’s information, such as a referral or a teammate’s contact details, you confirm that you have their permission. That person can email [privacy@muvix.ai] at any time to be removed.
03
How We Use Information
We use information to:
Run, maintain, and secure the platform
Send and receive texts, calls, and emails for our Customers
Power AI conversations, drafting, summaries, and coaching
Set up accounts, process payments, and provide support
Respond to inquiries and schedule demos
Improve reliability and features, using aggregated or de-identified data where we can
Detect and prevent fraud, abuse, and unauthorized access
Meet legal obligations and enforce our agreements
04
SMS/Text Messaging
This section covers texts from Muvix itself. If you enter your mobile number in a form on muvix.ai and check the SMS consent box, you agree to receive texts from Muvix, Inc. about your inquiry. These may cover demo scheduling, appointment reminders, onboarding, account notices, and support.
Opt-in: Consent needs its own checkbox. Giving us a phone number alone is not consent to texts, and you can submit the form without checking the box.
Frequency: Message frequency varies with your inquiry and activity.
Cost: Message and data rates may apply.
Opt-out: Reply STOP to any message at any time. We will stop texting you unless you opt in again.
Help: Reply HELP or email [support@muvix.ai].
Not required: Consent to texts is not a condition of buying or using Muvix.
Mobile information is not shared for marketing. We do not sell, rent, or share mobile numbers, SMS consent, or opt-in data with third parties or affiliates for their marketing or promotional purposes. Every sharing category in this policy excludes text messaging opt-in data and consent, other than sharing with the providers that deliver the messages.
We pass your number and consent status to our messaging providers only to deliver the texts you asked for, keep consent records, process opt-outs, prevent abuse, and comply with law.
Texts from a business that uses Muvix are sent under that business’s own consent and privacy terms. Replying STOP to those messages opts you out of texts from that business.
05
AI Features and Third-Party AI Processing
Muvix uses third-party AI models to hold conversations, draft replies, summarize activity, transcribe calls, and coach users.
Who receives data: Our AI model providers, currently [Anthropic, OpenAI, and Google], plus our transcription provider [name].
What is sent: Message content, call transcripts, and the contact and conversation context needed to produce a relevant response.
How it is used: Only to generate the output returned to the platform. We do not sell this data.
No training: We do not allow these providers to train their public models on Customer or consumer data.
Protection: Providers process the data under contracts that require confidentiality and security and limit use to serving Muvix.
AI agents do not make credit or underwriting decisions. Decisions about eligibility, pricing, and terms are made by the business you are dealing with and, where applicable, its lender or insurance carrier.
07
Financial Information
Where a Customer is a financial institution, such as a mortgage lender or an insurance agency, consumer information on the platform may be nonpublic personal information protected by the Gramm-Leach-Bliley Act and state insurance privacy laws. Muvix receives it as a service provider to the business that collected it. We use and disclose it only to perform services for that business or as the law otherwise permits, and we keep administrative, technical, and physical safeguards suited to its sensitivity. That business provides its own privacy notice to its customers. Muvix does not ask for health or medical information, and Customers may load it only where Muvix has agreed in writing to support that use.
08
Cookies and Analytics
We use cookies that are needed to sign you in and keep the site working, and [analytics provider] cookies to understand how the site is used. You can block cookies in your browser settings, though parts of the platform may stop working. [We do not use third-party advertising cookies.]
Browser signals. [Our website does not respond to “Do Not Track” signals. Where state law requires it, we treat a Global Privacy Control signal as a request to opt out of the sale or sharing of personal information.]
09
Data Security
Data is encrypted in transit using TLS.
[Stored data, credentials, and API keys are encrypted at rest.]
Each Customer’s workspace data is logically separated from other Customers’ data.
Access to production systems and Customer data is limited to authorized personnel and providers with a business need.
[We review our security controls regularly.]
No system is perfectly secure, and we cannot guarantee absolute security. If a breach affects your information, we will notify you and the affected Customer as the law requires.
10
Data Retention
Account and workspace data is kept while the account is active.
Messages, call recordings, transcripts, and conversation history are kept while the Customer’s workspace exists, unless the Customer deletes them sooner.
After an account closes, we delete or de-identify personal information within [30] days, except where the law, billing, security, or backups require us to keep it longer.
Consent and opt-out records are kept as long as needed to demonstrate compliance.
11
Your Rights and Choices
Depending on where you live, you may have the right to:
Know what personal information we hold about you and get a copy
Correct inaccurate information
Request deletion
Opt out of texts (reply STOP) and marketing emails (use the unsubscribe link)
Withdraw consent you previously gave
Email [privacy@muvix.ai] to make a request. We will respond within 30 days, or sooner where the law requires, and we will not treat you differently for making a request. Before acting, we may confirm your identity by matching details such as your name, email, and state against our records. If your information came to us through a business that uses Muvix, we may refer your request to that business and will help it respond.
Some information is outside state privacy laws because other laws already cover it, such as financial information protected by the Gramm-Leach-Bliley Act. The sections below apply to everything else.
State privacy rights
Residents of California and of other states with comprehensive privacy laws have these rights over personal information that Muvix controls:
Know and access. Ask what personal information we collected about you, where we got it, why we use it, and who received it, and get a copy.
Delete. Ask us to delete it, subject to legal exceptions such as completing a transaction, security, and legal compliance.
Correct. Ask us to fix inaccurate information.
Opt out of sale, sharing, and targeted advertising. Muvix does not sell personal information and does not share it for cross-context behavioral advertising, and has not done so in the past 12 months.
Limit use of sensitive information. We use sensitive information, such as account logins, only to provide the Services.
Appeal. If we decline your request, you can appeal by replying to our decision. Some states also let you complain to the state attorney general.
No retaliation. We will not deny service or change pricing because you used these rights.
Authorized agents. Someone else may make a request for you with your signed written permission or a power of attorney. We may check the agent’s authority and confirm the request with you directly.
When Muvix is a service provider. If your information reached us through a business that uses Muvix, that business controls it. Send your request to that business, or to us and we will pass it along and help the business respond.
Personal information we collected in the past 12 months
This table covers information Muvix controls.
Name, email, phone number, IP address
Company, role, billing contact, license number
Plans purchased, invoices, payment status
Pages viewed, features used, device and browser data
[Recordings of sales and support calls with Muvix]
Account login credentials
We collect this information from you directly, from your device, and from the business that set up your account. We use it for the purposes listed under “How We Use Information” and keep it for the periods listed under “Data Retention.”
12
Children’s Privacy
Muvix is for business use by adults. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it.
13
Where Data Is Processed
Muvix is based in the United States and [processes and stores data in the United States]. The Services are intended for U.S. businesses.
14
Changes to This Policy
We may update this policy. We will post the new version here with a new “Last Updated” date, and we will give additional notice of material changes by email or in the product.
15
Contact Us
Muvix, Inc.
Email: [privacy@muvix.ai]
Mailing address: 2093 Philadelphia Pike, Suite #3028, Claymont, DE 19703, United States